Healthwatch Norfolk is the consumer champion for health and social care in the county. We are an independent organisation but we have statutory powers. The people who make decisions about health and social care in Norfolk have to listen to you through us.

Healthwatch Norfolk use the things you tell us about local care to influence future services in Norfolk. We can give information about the care choices open to the public and also help to navigate the health and care system.

We work hard to represent people from all of our local communities, and we have undertaken specific projects to improve services for men and boys, such as our award-winning Veterans Project (2015-17).

Please get in touch with us to share your experiences of health and care services and help us make a difference!



Freephone: 0808 168 9669

Our services include Relationship Counselling for individuals and couples, Family Counselling, Mediation, Children and Young People’s Counselling and Sex Therapy. We also provide friendly and informal workshops for people at important stages in their relationships.

We have a network of licensed counsellors working across Norfolk & Suffolk who provide face-to-face counselling and support. We also provide phone, email and Live Chat counselling so you can choose the support that works for you.

Our relationship help pages on our website offer practical tips, guides and videos to help you manage common relationship issues such as sex, separation and divorce, and parenting.

There is a charge for our services and the counsellors set their own fees but we aim to support everybody who comes to us for help and run our charity shops so that we can often offer reduced rates if you are going to have difficulty paying the full price, so don’t be put off because of the cost of counselling. This is something you can discuss with your counsellor or therapist when you speak to them.

If you have any general question about our services, you could try our FAQs:

For general enquiries in Norfolk, call 01603 625333 and in Suffolk, call 01473 254118. Or you can email us if you would like help finding a counsellor at a location convenient to you W: E:

The Veterans’ Stabilisation Programme (VSP) is a partnership between Norfolk and Suffolk NHS Foundation Trust, and The Walnut Tree Project.

The VSP aims to provide Veterans with the discipline, skills and tools to better manage life, day-to-day. This cognitive behaviour therapy (CBT)-based, Recovery-focused group was developed by a Veteran, a clinical psychologist, and a mindfulness trainer.

The group helps its members to explore different options, and find new ways forward, including:

  • Identifying, acknowledge, and change your mindset
  • Understanding the psychology of key issues, including combat-related post traumatic stress disorder (PTSD)
  • Learning new skills that will help

Frequent outcomes of attending include:

  • Reducing isolation
  • Reducing the use of unhelpful ways of coping including alcohol
  • Improving the quality of family relationships
  • Discovering a new sense of purpose.

At the end of the VSP, every member’s situation is reviewed, and a care plan made. This can involve further specialist treatment if required. We can also link you to other social activities and support services.

The VSP normally has around 8 members. Sessions last for 2 hours, once a week, for 16 weeks. Anyone involved in a significant relationship with you can also attend the initial session.

Referrals: can be made by a health or social care professional. Self-referral is also possible via NSFT’s Wellbeing Service: T: 0300 123 1503

For further information, please see:


The Walnut Tree Health and Wellbeing C.I.C provides recovery activities, crisis support, coaching and mentoring to emergency service personnel and serving members of the armed forces, military veterans and others, with complex mental health needs, including addiction brought about by out of the ordinary traumatic experiences.

We aim to reduce relapse rates and reliance on ongoing acute mental health services, as well as to inspire and motivate such individuals and their families to find a better and more sustainable future. We believe that recovery comes from within. Therefore, it is not something that health services do for people. It is, effectively, a personal journey of recovery. This can be seen as a process of rebuilding your life following devastating and life changing events. It is personally generated process underpinned by a set of positive life goals, ambitions and dreams, all set by the individuals themselves. Whether you are an affected individual, friend or a family member; or if you know an individual who maybe suffering don’t delay. Call us today!


Active Norfolk can offer support to help you become more physically active and can help you find a suitable local activity. Much evidence suggests that being physically active can improve your mental wellbeing as well as improving fitness and weight loss. Through our links with leisure providers, instructors, clubs and facilities we can point you in the right direction to a more active lifestyle. Many of our activities are completely free of charge and can serve as a gentle introduction to starting something new. But we can also offer advice on how to become more physically active on your own and then how to build this in to your daily schedule.

Whatever your age, ability or health condition we want to help you find an activity you enjoy that will improve not only your health, but your social life and confidence. Please visit our website at or for Norfolk enquiries call 01603 732333 or email

Wellbeing is important to us all. We want to feel good about ourselves, to get the most out of our lives and feel connected to other people. ‘Wellbeing’ means feeling more than just happy and confident, it means feeling able to cope when things get tough in our lives or when our physical health suffers.

Wellbeing Norfolk & Waveney and Wellbeing Suffolk provide a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. We work with you to help you make the necessary changes to improve your wellbeing and quality of life.

Our services are free and are available to people aged 16 and over living in Norfolk & Waveney, and for people of all ages in Suffolk.

If you are aged 16 and over you can access our support through your GP or any other health or social care professional, or you can self-refer using the form on this website or by calling your local team:
Norfolk & Suffolk: 0300 123 1503

If you live in Suffolk and are aged 15 or under, please contact your GP or other health or social care professional who can support you to be referred to our Wellbeing service.

If you live in Norfolk or Waveney and are aged 15 or under, talk to your GP about what other services are available to you.

Services we provide include: